What Is Intelligent Process Automation? Simply put, Intelligent Process Automation (IPA) is Business Process Automation (BPA) with a machine learning and artificial intelligence (AI) component. It combines Business Process Management (BPM) tools and Robotics Process Automation (RPA) into one business fold. Since the introduction of AI and Machine Learning capabilities (ML) into the Digital Workplace, technology is evolving faster than most organisations can keep up with. Indeed, most AI is grounded in data and with that comes a great deal of responsibility, whether it’s General Data Protection Regulation (GDPR) or good corporate citizenship. BPA is being replaced with IPA as tools are now able to extrapolate meaning from various dialects of natural language inputs and unstructured data sets. Now’s the time to capitalise on the benefits of IPA by reducing human input error, improving global product or service quality and delivery, and containing costs through the technology-enabled automation of complex business processes. Both consumers and producers of information can also benefit from RPA and rules-based processes to ensure that both regulatory and other compliance ordinances are met.
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