When a crisis event occurs, it tests your leadership skills. When things happen suddenly, leaders can rapidly identify the problem and take decisive action. With the coronavirus pandemic (COVID-19), it’s different. It continues to evolve. For some, it can be overwhelming. For others, it can cause them to doubt themselves because a good decision today may be a bad decision tomorrow. It can cause paralysis. Psychologists call this normalcy bias. We generally expect the future to follow similar patterns we’ve experienced. When something new disrupts the pattern, it can cause us to underestimate the impact. As COVID-19 started to impact lives one in region after another, it took time for people to overcome this bias. As the pandemic disrupts daily life, leadership demands resilience.
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